Cancellation and Refund Policy

Last Updated: April 8, 2025

1. Cancellation Policy

At VestroCloud, we believe in flexibility. You may cancel your subscription at any time by logging into your account dashboard or contacting our customer support team.

1.1 Cancellation Process

To cancel your service, you can:

• Log into your VestroCloud dashboard and select "Cancel Service" from the account menu
• Contact our support team via email at [email protected]
• Contact our support team via live chat on our website
• Call our customer service at +1 (800) 123-4567

1.2 Service After Cancellation

When you cancel your subscription, your service will remain active until the end of your current billing cycle. After that period, your service will be automatically terminated.

1.3 Data Retention After Cancellation

Upon cancellation, your data will be retained for 7 days, after which it will be permanently deleted from our systems. We strongly recommend that you back up all your data before cancelling your subscription.

2. Refund Policy

2.1 7-Day Refund Period

VestroCloud offers a 7-day no-questions-asked refund policy for all new subscriptions. If you are not satisfied with our services for any reason within the first 7 days of your subscription, you may request a full refund.

2.2 No Refunds After 7 Days

After the initial 7-day period, no refunds will be provided for any subscription type, including monthly and annual plans. Your service will remain active until the end of your current billing cycle.

2.3 Exceptions

The following are not eligible for refunds under any circumstances:

• Domain name registrations and renewals
• SSL certificates
• Custom development services
• Accounts terminated for violations of our Terms of Service
• Add-on services and one-time setup fees

2.4 Service Outages

In the event of service outages that exceed our Service Level Agreement (SLA) guarantees, you may be eligible for service credits as outlined in our SLA. These credits will be applied to future billing cycles and are not redeemable for cash refunds.

3. How to Request a Refund

To request a refund within the 7-day period, please contact our customer support team through one of the following methods:

• Email: [email protected]
• Support Ticket: Submit a ticket through your account dashboard
• Live Chat: Available on our website during business hours
• Phone: +1 (800) 123-4567, Monday to Friday, 9 AM to 6 PM EST

Please include your account information when requesting a refund. Our team will process your request promptly.

4. Refund Processing

Approved refunds will be processed within 3-5 business days. Refunds will be issued to the original payment method used for the purchase.

5. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will notify customers of any material changes via email.

6. Contact Us

If you have any questions about our Cancellation and Refund Policy, please contact us at:

Email: [email protected]
Phone: +1 (800) 123-4567
Address: Block No. B-1, Umiyaji Park, Kolki Road, Opp. New Police Line, Upleta Lati Plot, Upleta Police Station, Upleta, Gujarat